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PressViz PressViz Docs

Troubleshooting

The block does not appear

Section titled “The block does not appear”
  • Confirm the plugin is activated
  • Refresh the editor
  • Make sure your WordPress version is supported

The chart preview does not look right

Section titled “The chart preview does not look right”
  • Check the selected chart type
  • Review column types in the data grid
  • Remove empty rows or malformed values

My CSV import fails

Section titled “My CSV import fails”
  • Check the file size
  • Confirm the CSV has a single header row
  • Look for mixed data types in the same column

The front-end chart is missing

Section titled “The front-end chart is missing”
  • Verify the plugin is still active
  • Check the published page instead of only the editor preview
  • Test the page in a clean browser session

I deactivated the plugin

Section titled “I deactivated the plugin”

If you deactivate PressViz, front-end charts will stop rendering, but the underlying chart data remains stored. Re-activating the plugin should restore the published output.

Still stuck?

Section titled “Still stuck?”

For support or product questions, use the contact details on the site contact page once it is published.